Refund Policy

Our Guarantee here at Gaming By Cap™ means if you are not satisfied with your order let us know within 14 days and we will give you a stress-free refund.

If you are wishing to enquire about a refund please email: info@gamingbycap.com

Your email will be of our highest priority and will see a response promptly. 

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?

Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?

Please contact our Customer Support team (Contact Us Page) to start the return process.

Please include the following information:

  • Order number

  • Proof of purchase

  • Video or photo of the faulty product (if applicable)

  • Complete delivery address

  • Contact telephone number

    In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.